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Corporate Social Responsibility (CSR)

Organisations of all sizes around the world are becoming more aware of the benefits of socially responsible policies, for their employees, their customers, their suppliers, and the wider world.  F1 Computing Systems Limited is committed to the policies listed below, that help us have a positive impact on our local and global community.


Organisational Quality

F1 is committed to a high standard of quality and service for our employees, customers, partners and suppliers. We aim not to simply attain the same standard with each new project, but to learn from and surpass it.  

ISO 9001 Accreditation

Following an assessment by an independent body, F1 has been awarded ISO 9001 certification.  This prestigious award is recognised world-wide as a standard for quality management. 

Government-supported ISO 9001 has only been achieved by about 5% of UK businesses, and now those organisations have processes in place to meet customer requirements.

F1 has always been proud of the service we offer our clients, and now this has been confirmed by outside experts who are used to judging business standards on a daily basis.

The scope of our ISO 9001 certification extends to "the provision of Microsoft training and certification courses".  In the near future, we hope to broaden this scope to the business solutions/CRM area of F1.

Microsoft Partnership

As a Microsoft Gold Certified Partner for Learning Solutions, F1 has documented all of our quality procedures and are also subject to a continual independent audit process.

Each of our course delegates completes a comprehensive evaluation form which is monitored by both F1 and Microsoft.  This is a tool to discover and improve upon any quality issues and to ensure that the delegate receives appropriate post course support and guidance.

Partnerships and Supplier Relationships

F1 values the relationships we have with our suppliers and partner companies, and endeavour to maintain goodwill by using their services regularly, paying them on time, and providing feedback and communication.

We also try to build relationships with like-minded companies that meet our standards for corporate responsibility.

Heather Bonsall, F1's Quality Manager, is responsible for the Organisational Quality on a day to day basis.

View F1's Complaints Procedure.


The Environment

Over the years F1 has taken several steps to implement good environmental practices. These include:

  • Providing bicycles tax-free to employees to encourage more environmental commuting.

  • Aiming for a 100% recycling target on paper, cardboard, cans, plastic & glass bottles.

  • Encouraging our customers to save paper whilst using our web site by ensuring that all key web pages have an alternative 2 page PDF document for printing.

As a relatively small company the impact of our environmental activities are small, but a joint effort with other like-minded companies could have a significant impact on the environment and the way we all work and live.


There are major concerns about the processes involved in the manufacture of paper because of the impact on the environment. The issue is a complex one and involves the life cycle analysis of the many stages in the production and use of paper.  F1 is sourcing paper that has the FSC label, which uses a around 70% recycled paper and 25% virgin pulp from sustainable forests.  All of our office paper is also recycled after use.

All cardboard, cans, plastic and glass is recycled by F1 staff.  All training rooms have recycling bins to demonstrate the importance of recycling to F1.  We encourage our customers to use our recycling facilities and our suppliers to have a recycling policy.

Energy Efficiency

Whether you believe in the threat of global warming or not, the indisputable fact that the world has a finite amount of fossil fuel (which we use for most of our energy production) cannot be ignored.  We are all responsible, either at home or at work, to try and limit our consumption of energy.

F1 is continually assessing energy bills and consumption values to see if our usage is excessive, and we endeavour to find new ways to improve our efficiency.  Examples of this are:

  • We have recently replaced the old boiler in our Bath office for a more efficient one, which has a digital timer and an anti-scaling device.
  • Lights are turned off in any rooms that are not being used.
  • All of our PCs have energy efficient LCD screens, and where possible, PCs are turned off at night.

PC Equipment

Because of the trend for replacing PCs every 3 years, there is now a growing mountain of obsolete computers and monitors across the world.  F1 source new PC equipment from suppliers who have a proven record of waste management and have demonstrated utilisation of recycled materials.  Where possible, older PCs are donated to schools or charity organisations.

F1 also recycles all the toner cartridges from our printers.

Reducing F1's Impact

F1 is actively encouraging our customers to accept the replacement of paper based marketing information with increased use of new technology; environmentally friendly use of communication media such as email newsletters, web-based product flyers and encouraging the access of information directly on our web site.

Len Fawcett, F1's Environmental Officer, oversees compliance with our environmental aims on a day to day basis.


Charity and Community Involvement

Sourcing Locally

Where possible, F1 tries to reduce our carbon-footprint by sourcing products locally, be that stationery, furniture, tradespeople or anything else.  We also use local businesses to provide lunches for course delegates.

Local Projects

F1 employees are involved in a number of local community projects. These include tree planting & hedgerow management and the Stepping Stones City Farm in Stepney.



If you have any comments or suggestions as to how we could improve our CSR policies, please contact us through the feedback form.

last updated: 04/02/11