After completing the course, students will be able to examine how to prepare and plan for each implementation phase; select, plan, and deliver Sure Step’s decision accelerators; define the scope of the project; guide the customer towards the most efficient implementation process and project type; produce time and cost estimates for the project; plan the resources for the project and plan for risks; create a training plan; understand the process of Sure Step’s Detailed Business Analysis workshops; identify and document functional requirement Fits and Gaps; control scope creep by implementing proposal management; plan early for the Deployment phase by creating a deployment plan; learn how to use Sure Step’s Solution Design Documents; examine Performance Reporting and Status Reporting; plan and perform testing activities; conduct a tollgate review at each phase; prepare and conduct the cutover from the non-production to production environment; identify how to work towards project closure.