After completing this course, students will be able to plan customizations for a Microsoft CRM Implementation; apply Form Customizations using the Microsoft CRM Customization Tools; plan, create, and configure Custom Entities in Microsoft CRM; plan, create, configure, and maintain Workflow Rules and Sales Processes; understand how client-side scripts are used on Form and Field events in Microsoft CRM; use IFrame to integrate other applications; add custom menus, navigation items and buttons to Microsoft CRM; customize the Microsoft CRM Navigation Pane; recognize opportunities to extend Microsoft CRM; locate ISV solutions; create and Customize Microsoft CRM Reports using SQL Server 2000 Reporting Services.