THIS COURSE HAS NOW RETIRED. PLEASE SEE THE SUPPLEMENTARY INFORMATION FOR DETAILS OF ALTERNATIVE COURSES.
This course provides students with the knowledge and skills to recognize the key differences in the new features found in Microsoft CRM 3.0. It is intended for individuals or anyone that plans to implement, use, maintain, consult, or support Microsoft CRM in their organization.
NB. This course was prepared with pre-release versions of Microsoft CRM 3.0. Discrepancies may occur between functionality or field names described in the manual and found in the version you have.