Unified Service Desk for Microsoft Dynamics CRM 2015
(Course: F1093 Microsoft Equivalent F1093) 5Days £2772.00 exc VAT

 Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug 
London International House Centre E1W28
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> Target Audience

This training course provides individuals with the skills required to provide a reliable and consistent customer experience across multiple channels via Microsoft Dynamics CRM 2015.

Please Note: This is a draft course outline which will be updated after our trainers have attended preparation sessions in December.

Target Audience:

The course is intended for CRM users who want to enhance their Customer Relationship Management potential.

> Pre-Requisites
Before attending this course, students must have:
  • Experience using Microsoft Dynamics CRM 2013 or 2011.
  • Basic C# programming skills.
> Purpose

After completing this course you will be able to :

  • define the benefits of Unified Service Desk
  • understand USD Architecture
  • understand the components of the CRM stack and how to deploy them
  • describe UII actions and events
  • customize desktops
  • search CRM data
  • utilize user settings
  • create templates
  • describe memory management
  • understand USD Hosted Forms
  • understand Computer Telephony Integration architecture with CRM 2015
  • understand how to host external applications within CRM 2015