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Frequently Asked Questions

Listed below are some questions that could be asked about Microsoft online services, and the associated answers.

General FAQs

Q: Where can I learn more about purchasing Microsoft Online Services?

You can get information about purchasing Microsoft Online Services or BPOS by contacting F1 on +44 (0)1225 336096.

Q: What are the system requirements for Microsoft Online Services?

To access Microsoft Online Services, the client computers must be installed with supported system and application software.  In addition, your company's connection to the Internet must be configured correctly and have enough capacity to handle the network traffic.

Q: How can I use my domain to access SharePoint Online and Outlook Web Access?

Microsoft Online Services does not host your domain or provides World Wide Web services. URL branding will not be possible without the combination of these services. Therefore, URL branding is not supported by Microsoft Online Services. If you have access to World Wide Web service, here are some scenarios that you can possibly use.

  • Server redirection—if you own or manage your own server, you can set server redirection for a site to point to the SharePoint site.
  • Meta Refresh redirection—this is the recommended form of redirection because it is easy to configure and set up.

Some domain registrars allow you to add URL Frames or URL Redirects as a DNS Record option.

By default, your Outlook Web Access (OWA) and SharePoint Online sites will use the following URL naming convention:

  • OWA:
  • SharePoint:

You can also verify your domain with Microsoft Online Services and set it as the default domain. This will provide some branding. For example, if you verify and set it as the default domain, your OWA and SharePoint Online URLs will be as follows:

  • OWA:
  • SharePoint:

Q: Why do new user accounts get invalid user name and password errors when accessing any of the Microsoft Online Services?

New user accounts are given temporary passwords.  Users must change their passwords before they can access any of the Microsoft Online Services.

To change the password, use the Sign In application.

Q: Why am I constantly prompted for a user name and password when using Microsoft Online Services?

The Microsoft Online Services Sign In application is required for single sign-on and will prevent you from getting prompted.  In addition, certain features will not work without the Sign In application.

Q: Why does my user name and password no longer work?

Your password may have expired.  Passwords for Microsoft Online Services expire every 90 days, and you should receive a prompt to change it about 20 days beforehand.

Use the Microsoft Online Services Sign In application to enter your user name and password, and you will be prompted to change your password.

Q: How can I unlock my account?

Accounts will be locked out after 10 failed attempts at sign in.  You must wait 15 minutes before trying again.  You will also continue to receive the message that your account is locked until you successfully sign in.


Exchange Online FAQs

Q: How can I access my Exchange Online email?

To access your email using Exchange Online, you must install supported email client software on your personal computer or supported mobile device.

Software includes Microsoft Outlook (2010, 2007 SP1, 2003 with Microsoft Exchange Online Connector), Microsoft Entourage (2008 on Macintosh OS x 10.5 or 2004 on Macintosh OS x 10.5), Mail for Exchange (on Nokia).

Q: What mobile devices can I use with Exchange Online?

Generally, mobile devices running Microsoft Exchange ActiveSync 12 can work with Microsoft Online Services. 

Note that mobile devices are supported for email and messaging only.  Administration and other functions require a personal computer and appropriate software. 

Q: Can I connect to Exchange Online by using POP3 or IMAP protocol?

Exchange Online supports Outlook Web Access, Outlook Anywhere (RPC/HTTP), POP3 and ActiveSync.  IMAP is not supported.



SharePoint Online FAQs

Q: Can I migrate from my on-premise SharePoint sites to SharePoint Online?

SharePoint migration is not supported by Microsoft.  F1 can plan and assist in the migration of all your on-premise data to your online solutions. 

Q: Can SharePoint Online sites be available to external users?

The use of an anonymous login is not currently allowed on SharePoint Online, although this feature is being considered for future releases.

Q: Can I use a workflow other than the Three-state workflow?

Currently, Three-state workflow is the only workflow enabled for and supported by SharePoint Online. All other workflows are disabled by SharePoint Online and cannot be enabled. Enabling other workflows is being considered for future releases of SharePoint Online.

Q: Where are the other "Fantastic 40" SharePoint templates?

SharePoint Online only has a few of the “Fantastic 40” templates enabled. Enabling other templates is being considered for future releases of SharePoint Online.


Sign In Application FAQs

Q: Can I access my old Outlook profile when using the Sign In application to configure Microsoft Office Outlook?

When the Sign In application configures Microsoft Office Outlook, it also configures Outlook to prompt for a profile. You will be prompted for a profile if you launch Outlook from a source outside the Sign In application, such as from the Start menu. If you launch Outlook from the Sign In application, it will not prompt you for a profile and open the profile configured for Exchange Online.

Q: Why am I getting "Single Sign On failed since domain credentials are disabled in your machine" error when signing in to the Sign In application?

The save password feature on your computer may be disabled.  This error might also occur if you are not using a supported operating system.